QUESTIONS?

FAQs

Purchases

Will I be charged sales tax?

If your order is shipped to an address in New York State, New Jersey, or Pennsylvania you will be charged the appropriate sales tax. No sales tax is collected for orders shipped to other addresses.

Can I buy from you if I live outside the US?

Yes. For more information about international orders, please visit our Customer Care page.

Which payment methods do you accept?

We accept VISA, Mastercard, Discover, Amex and Paypal for online purchases. For purchases in our store only, we also accept cash and bank checks.

How do I enter a promotional code?

When you check out, look for the box to enter your code, it's in the checkout area after the "My Shopping Bag" page.

How do I check the status of my order?

You can check the status of your order if you've registered with us.  Just log in, and your order information will be available. If you checked out as a guest, please give us a call during business hours.

Will my wish list be available in the store as well as online?

Yes. When you submit your wishlist, we upload it online and make it available in our store as well.

Engagement Rings

I see a ring setting that I like on your website, how can I inquire about purchasing a diamond to go with it?

If you’re local, we recommend setting up an appointment with one of our jewelry specialists to explore your options. But just about anything we can do for you in person, our jewelry specialists can help you with by phone or email. Email us or call us at 866.288.9222 and one of them will guide you through the diamond selection process to help you find a perfect gemstone for your setting. See also OUR DIAMONDS.

I have my own diamond, can I still purchase a ring setting for it?

We’d be happy to help you find a beautiful setting for your diamond. Email us or call us at 866.288.9222 and we will pair you with one of our personal shoppers.

Do you have diamonds in stock that I can see today?

Of course. We maintain an extensive diamond inventory and also specialize in personally sourcing diamonds to fit your specific requirements.

Do I need to make an appointment to look at engagement rings or wedding bands?

Right now we are open by appointment only — so we can guarantee everyone's safety — and this also means we can ensure you are paired with the right jewelry specialist at a time that is convenient for you. Request an appointment

Repairs and Restoration

Do you provide quotes over the phone?

No. Because we must physically inspect your item to determine the extent of the repair, the price and turn-around time, quotes by phone are not possible. Please visit our store to work with one of our jewelry specialists. Appointments for quotes are not necessary.

How long will my repair take?

The time it takes to repair a piece of jewelry depends, of course, on the complexity of the repair. Most repairs take 7 – 10 business days, but in many situations we can offer an express repair service that reduces this time to just 48 hours. Once we have seen your jewelry in person, we’ll offer an estimate on both the timing and cost.

Services

Can you create custom pieces, or make small changes to existing pieces?

Yes. See the Custom Design section, or email us for more information.

What if I need to get a ring resized?

We’d be happy to, if possible. We can adjust a stock ring to the size you need, which adds approximately 48 hours to order processing. However, some of our rings have intricate designs that make resizing impossible. To inquire about a specific item or to confirm sizing options, email us or call 866.288.9222. Please note that resizing a stock ring renders it a final sale item, making it ineligible for return or exchange.

What services are available for my jewelry after I purchase it?

GSt. offers after care for all purchased pieces, including free cleaning, polishing and check/tightening stones. We also offer one complimentary resizing within one year of purchasing a ring. Please read more about lifetime services we offer for our engagement rings here.

I live out of state, how do I return a ring to you for Lifetime Jewelry Care?

Email us if you need to ship an item to us for after-care so we can calculate shipping charges and give further assistance.

Do you have trained gemologists on staff?

Yes, we have GIA Graduate Gemologists on staff to answer any questions.

Can I get a piece of jewelry engraved?

Yes we offer both hand and machine engraving where allowed by the design. If you decide to engrave an item, please leave the notes in the comment box on checkout. One of our Jewelry Specialists will contact you with timing and pricing details.

Gifts

Is gift wrapping available?

Yes. Our gift wrapping is complimentary. Just click the "gift wrap" box at checkout

What if I need help choosing a gift?

We want you to find the perfect piece for your occasion. A jewelry specialist will work with you in our store, or if you’re shopping online or by phone we’ll assign a personal shopper to assist you.

Custom Design

Where does pricing start?

Custom design is affordable and can fit most any budget. The design fee starts at $1,100 plus the price of the materials, gemstones and labor. A simple custom project generally starts in the range of $2,200-$2,500  and will vary depending on the detail and complexity of the design.

How long does it take?

Our average time frame is usually 6 -8 weeks from initial consultation to delivery of your finished design.

What if I don't like it?

With over 40 years creating one-of-a-kind jewels for our customers, we’ve developed a proven step-by-step process for custom design. We ensure that you see and approve your design every step of the way. There are no surprises… and never any regrets!

Can you work with an heirloom or my own diamond or gemstone?

Sure. Just bring us your loose stone or an existing piece of jewelry you no longer wear. One of our specialties is restyling precious or semi-precious stones into a new design you’ll love.

What type of jewelry can you custom design?

We custom design rings, bracelets, earrings, and necklaces. Unlike some jewelry brands that have a specific design aesthetic, we can make a custom piece that's all you — we've designed jewelry based on a customer's favorite tattoo. There are no limits!

Can you find a diamond or gemstone for me?

Co-owner Christina, is a certified gemologist with years of experience sourcing stones. Combining her expertise with your vision, she’ll find the stone that suits you best. You can be sure that our stones are always responsibly sourced, conflict-free and mined in accordance with the Kimberley Process.

Can I see examples of your work?

Of course! Click here

Can we use my old gold or platinum jewelry to create the new piece?

While we can’t place the actual metal in your new design, we can apply the recycle value of the metal towards the cost of your project.

How is this different from “Design Your Own Ring” that I see on other sites?

When we say “custom”, we mean it. Our craftsmen work on an individual basis to determine the best way to achieve your design This isn’t a template, or a pre-existing design that we simply put a stone into. We take your concept and create something that’s yours and yours alone.

Can we do this virtually?

Yes. We’ve worked virtually with clients all over the world! We’ll start with a brief questionnaire and then do a video presentation by whatever means you prefer - Zoom, FaceTime, or Skype. Best of all, there’s no difference in cost or timing.

How should I prepare for my appointment?

Before our first consultation, we’ll send you a brief questionnaire, which will help us learn about your personal taste and how you’ll be wearing your custom design. In addition, we encourage you to bring in whatever inspires you – your grandmother’s wedding album, your favorite celebrity Instagram, even a sketch you drew on a cocktail napkin!

Customer Care

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