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Customer Care

In-Store Shopping

Appointments are required on Saturdays, our busiest day. Request an appointment for Saturday — or any time you want more personalized attention — here, use the webchat below, DM us on Instagram, or call 212.964.7592.

Our updated Covid-19 store plan

We’re complying with current safety guidelines to keep our customers and staff healthy:

  • Masks are required, per New York State mandate.
  • We’ll ask you to remove your mask and smile for the security camera before entering.
  • We're still cleaning the store carefully throughout the day for everyone's safety and peace of mind.

Virtual Appointments

For a convenient alternative to an in-store visit, schedule a Virtual Appointment. We make it easy to shop with one-on-one service on Zoom, FaceTime, phone — whatever you prefer. Our staff can help with engagement ring shopping, choosing a gift, or basically any jewelry question. Request an appointment In a hurry? Please use the live chat on this page to get the speediest response. As always, please contact our concierge with questions. We'd love to stay in touch!

Lifetime Jewelry Care

Greenwich St. Jewelers has decades of experience caring for the appearance and craftsmanship of our jewelry, and we are dedicated to keeping your jewels in top condition. For the lifetime of your purchase, we provide the following professional cleaning and general repairs:

  • One-time free ring resizing, up or down 2 sizes from stock ring size
  • Professional cleaning and polishing
  • Ultrasonic and steam cleaning for hard gemstones
  • Gentle cleaning by hand for soft or porous gemstones
  • Metal oxidation removed
  • Worn rhodium plating reapplied

Our Warranty

Your fine jewelry is always protected against manufacturer’s defects for up to 12 months from the date of purchase. The warranty does not extend to normal wear and tear on your jewelry. In some cases, an item must be sent to the designer for repair or resizing. The designer’s charges are not covered by our Lifetime Jewelry Care, but you can review and approve all repair and shipping costs before work begins. Repairs are also subject to the designer’s schedule. This warranty is void if your jewelry is repaired or otherwise altered by another service provider.

G.St Lifetime Engagement Ring Care

We take special pride in helping couples find the perfect ring and understand that this piece of jewelry is a part of your forever story. When you purchase a complete engagement ring from Greenwich St. Jewelers we offer you Lifetime Engagement Ring Care. A “complete” ring is one where both the center gem and the ring setting are purchased from G.St.

This extends the services offered under our Lifetime Jewelry Care to include:

Professional cleaning and polishing

  • Hard stones such as diamonds and sapphires receive ultrasonic and steam cleaning
  • Soft or porous gemstones, including emeralds and pearls, are gently cleaned by hand
  • Metal oxidation removal

Additional general repairs

  • Loose gemstones are tightened
  • Prongs are re-tipped or smoothed
  • Lost finishes are reapplied to the best of our ability; this includes brushed, florentine, hammered, polished and satin finishes
  • Worn rhodium plating is reapplied to white gold rings
  • Rings may be resized up to 2 sizes, and/or sizing assistants can be added. One resizing is covered by our Lifetime Care*.

Additional charges may apply for these services:

  • Restoring worn metalwork, such as milgrain and engraving
  • Prong or shank replacement
  • Filling cracks or breaks in the metal
  • Reshaping out-of-shape rings
  • Any additional repairs not listed here

Please note that all repairs and alterations to your G.St rings must be completed by our store. External service or alterations will void the warranty on our jewelry.

*In some cases, we must send a piece to its designer for repair or resizing. The designer’s charges are not covered by our Lifetime Engagement Ring Care, but you can review and approve all repair and shipping costs before work begins. Repairs are also subject to the designer’s schedule.

We recommend bringing your engagement ring in for your complimentary Lifetime Engagement Ring Service annually to keep it in the best possible condition. And we strongly advise obtaining an insurance policy to protect the value of your jewelry.

Diamond loss

If a diamond of up to 0.25 carats is lost from its original setting during normal wear, we will replace it. This service applies only to diamonds. And because all gemstones, even diamonds, can crack, break or chip, these situations are not covered.

Appraisal services

When you purchase a complete engagement ring or wedding band, we will furnish a complimentary insurance value appraisal conducted by our GIA-certified gemologist. There is a charge to appraise rings set with gemstones you provide.

We recommend updating your appraisals at least every three years. We will need your ring physically in the store, and usually can complete your complimentary revised appraisal in 7-10 business days.

Online G.St Ceremony Engagement Ring Purchases

We want you to be truly delighted with your purchase — our 40+ year reputation is built on trust. But we know that buying a diamond engagement ring online can be intimidating, and we want you to feel secure — and most of all, to love your ring.

When we receive your order for a setting and diamond, we'll have one of our GIA Graduate Gemologists re-review the diamond you've chosen to be sure it's exactly right for your setting. We will contact you right away if we feel you should consider a different diamond option.

Shipping

Shipping is processed Tuesday through Friday

  • U.S. Ground shipping & returns are complimentary
  • FedEx 2-Day: $20
  • FedEx Overnight: $30
  • Orders for overnight delivery must be submitted by 3pm ET, Tuesday through Friday
  • Any order placed after 3pm ET Friday will be shipped the following Tuesday
  • For orders over $500 a signature is required on delivery
  • Shipments to Alaska and Hawaii are shipped UPS 2-Day
  • Sorry, we are unable to ship to a PO Box address

Engagement Ring Shipping

We will notify you before we ship your ring — and please note that because of new Fedex signature requirements, we can only ship to a Fedex location for "Hold for Pickup."

Same-Day Manhattan Courier $40

Within Manhattan, we’re pleased to offer same-day messenger service Monday through Friday (excluding major holidays). Place your order by 3pm for same-day delivery; orders placed after 3pm will be delivered the next possible day.

Your order is prepared in our luxurious packaging and then placed into a box for transport. Please contact us to confirm your delivery time.

    Availability

    Most of our styles are available for immediate shipment, but some items may be temporarily unavailable. In these situations, we will contact you to determine if you’d prefer to special order the item or cancel your order.

    International Orders

    We have partnered with a trusted third-party company to fulfill orders for our International customers. Choose the "International Checkout" option at checkout.You may pay by international credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. We ship worldwide.

    Returns & Exchanges

    We want you to be delighted with your Greenwich St. Jewelers purchase. Return domestic shipping is complimentary, return eligibility details are below.

    Returns may be made within 10 days of receipt of your purchase. Returns of online engagement ring purchases get special consideration, see below.

    Returned merchandise must be in original, new condition. Please be aware that sale items, exchanged items, custom orders, special orders and altered or sized items are final sales and may not be returned or exchanged. Rings that are resized are final sale.

    Holiday Return Policy

    Stock items purchased 11/9 through Christmas are eligible for returns through January 5th. Same exclusions apply with sized items, altered items, special orders, custom orders, etc. Trunk show sales are final sale.

    How to return an in-store purchase

    Items purchased in NYC our store must be returned there. If you can't visit the store, get in touch and we'll see how to best facilitate your return.

    To be eligible for return, your purchase:

    • Must be in new, unused condition, in its original packaging
    • May not be engraved, altered, or resized

    How to return an online purchase

    To be eligible for return, your purchase must be in new, unused condition, in its original packaging, and may not be engraved, altered, or resized

    Please call or email us and  we will email you a return shipping label. Call FedEx for pickup, or drop off your package at a FedEx location.

    We'll review your return once we receive it, and once we have accepted it for return, we will process your refund or exchange as quickly as possible — usually within a few business days. Your refund should appear on your credit card statement in one to two billing periods.

    Important note: Our shipping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment and appropriate processing of your return. We are happy to clarify any of these steps – just call us at 212.964.7592 or email us.

    Online Engagement Ring Returns

    If, for some reason, you are not thrilled with your online ring purchase of a pre-set ring, you may return it in original, unworn condition within 10 days of receipt for a full refund or exchange.

    You may also return a ring from the G.St Create Your Ring Collection within 10 days of receipt.

    All sized, altered, or custom-made rings are final sale. If you have questions, please get in touch and we'll be glad to clarify.

    In-store Engagement Ring Returns

    Engagement rings that are not made to order, sized, or altered are eligible for 10-day returns.

    Made-to-order, custom-made, or sized engagement ring purchases are final sale and may not be returned or exchanged. Deposits made on cancelled special orders are non-refundable.

    Packaging & shipping your return

    Please get in touch with us before you ship anything back so we can create a shipping label with the correct insurance amount. Package your return carefully, and include the sales receipt, all original packaging and enclosures.

    Affirm Financing

    We want to help make your purchase possible. With our financing, you can get your jewelry right away and simply pay over time. We offer 3, 6, or 12-month financing options with Affirm. To find out if you qualify and to determine your financing rate, select the Pay with Affirm option during checkout.

    You'll be asked to provide some basic information and you'll see instantly if you're approved. There are no hidden fees, so the estimated cost is exactly what you'll pay. Please call or email us for more details or if you have questions.

    Ring sizing

    We offer complimentary ring sizing. Some rings, however, cannot be resized by us and must be special ordered or sent to the designer. We'll let you know as soon as possible if there will be a delay in your order.

    • Please remember to give the ring size in the Comments section at checkout
    • All sized items and special orders are final sale.
    • Please allow 5 business days for an item to be sized.
    • Ring sizing more than 2 sizes up or down from the stock ring size may incur additional charges or require a special order.
    • To guarantee accurate sizing, please get in touch and we'll mail you a ring sizer, or you can download our printable ring sizer here.

    Sales Tax

    In accordance with state law, we are required to charge sales tax to purchasers in New York, Pennsylvania, and Connecticut.

    Credit Cards

    We welcome these cards: American Express, MasterCard, Visa, and Discover.

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      64 Trinity Place, NY NY 10006

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