We are now offering in-person appointments in our New York City store. Appointments are required as walk-in visits cannot be accommodated at this time. In compliance with CDC guidelines and to keep our community safe, we ask that you wear a mask at all times while inside the store. See below for more information about our safety measures.
We'll try to accommodate your appointment request as quickly as possible, but please know that availability is limited due to reduced capacity. A maximum of two appointments per hour are being scheduled.
We’re complying with the recommended safety guidelines to keep our customers and staff healthy:
For a convenient alternative to an in-store visit, schedule a Virtual Appointment. We make it easy to shop with one-on-one service on Zoom, FaceTime, phone — whatever you prefer. Our staff is standing by to help with style questions, engagement ring advice, gift suggestions, or general jewelry questions. Request an appointment Please use the live chat on this page to get a speedy email response with any questions. As always, please contact our concierge with questions. We'd love to stay in touch!
Greenwich St. Jewelers has decades of experience caring for the appearance and craftsmanship of our jewelry, and we are dedicated to keeping your jewels in top condition. For the lifetime of your purchase, we provide the following professional cleaning and general repairs:
Your fine jewelry is always protected against manufacturer’s defects for up to 12 months from the date of purchase. The warranty does not extend to normal wear and tear on your jewelry. In some cases, an item must be sent to the designer for repair or resizing. The designer’s charges are not covered by our Lifetime Jewelry Care, but you can review and approve all repair and shipping costs before work begins. Repairs are also subject to the designer’s schedule. This warranty is void if your jewelry is repaired or otherwise altered by another service provider.
We take special pride in helping couples find the perfect ring and understand that this piece of jewelry is a part of your forever story. When you purchase a complete engagement ring from Greenwich St. Jewelers we offer you Lifetime Engagement Ring Care. A “complete” ring is one where both the center gem and the ring setting are purchased from G.St.
This extends the services offered under our Lifetime Jewelry Care to include:
Additional charges may apply for these services:
Please note that all repairs and alterations to your Greenwich St. Jewelers rings must be completed by our store. External service or alterations will void the warranty on our jewelry. In some cases, we must send a piece to its designer for repair or resizing. The designer’s charges are not covered by our Lifetime Engagement Ring Care, but you can review and approve all repair and shipping costs before work begins. Repairs are also subject to the designer’s schedule.
We recommend bringing your engagement ring in for your complimentary Lifetime Engagement Ring Service annually to keep it in the best possible condition. And we strongly advise obtaining an insurance policy to protect the value of your jewelry from damage, loss or theft.
If a diamond of up to 0.25 carats is lost from its original setting during normal wear, we will replace it. This service applies only to diamonds. And because all gemstones, even diamonds, can crack, break or chip, these situations are not covered.
When you purchase a complete engagement ring or wedding band, we will furnish a complimentary insurance value appraisal conducted by our GIA-certified graduate gemologist. There is a charge to appraise rings set with gemstones you provide.
We recommend updating your appraisals at least every three years. When you request a revised appraisal, we must have your jewelry back in our store for re-evaluation. We will complete this appraisal update, which is also complimentary, within 7-10 business days.
Shipping is processed Tuesday through Friday
Within Manhattan, we’re pleased to offer same-day messenger service Monday through Friday (excluding major holidays). Place your order by 3pm for same-day delivery; orders placed after 3pm will be delivered the next possible day.
Your order is prepared in our luxurious packaging and then placed into a box for transport. Please contact us to confirm your delivery time.
Most of our styles are available for immediate shipment, but our special selection and frequent high demand means some items may be temporarily unavailable. In these situations, we will contact you to determine if you’d prefer to special order the item or cancel your order.
Greenwich St. Jewelers has partnered with a trusted third-party company to fulfill orders for our International customers. Choose your item, add it to your Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service.
We ship worldwide. Our third party vendor, International Checkout, will ship to all destinations around the world including APO/FPO addresses.
In accordance with state law, we are required to charge sales tax to purchasers in New York, Pennsylvania, and Connecticut.
We welcome these cards: American Express, MasterCard, Visa, and Discover.
We want to help make your purchase possible. With our financing, you can get your jewelry right away and simply pay over time. We offer 3, 6, or 12-month financing options with Affirm. To find out if you qualify and to determine your financing rate, select the Pay with Affirm option during checkout. You'll be asked to provide some basic information and you'll see instantly if you're approved. There are no hidden fees, so the estimated cost is exactly what you'll pay. Please call or email us for more details or if you have questions.
We want you to be delighted with your Greenwich St. Jewelers purchase. In light of the current unusual situation with shipping and delivery, we've extended our return to 30 days from the date of receipt for online purchases. For in-store purchases, returns will be accepted up to 10 days from date of purchase. Returned merchandise must be in original, new condition. Please be aware that sale items, exchanged items, custom orders, special orders and altered or sized items are final sales and may not be returned or exchanged.
Returns on items purchased in our store at 64 Trinity Place in New York City must be made in person there.
We’ve extended our return to 30 days from the date for receipt and we offer free returns for online orders within the US. Ship your return to 64 Trinity Place, NY, NY 10006, Attn: Support. When we receive your return, our Support Department will review it. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible – usually within a few business days.
To be eligible for return, your purchase:
We reserve the right to refuse any merchandise that is returned after 10 days or that doesn’t meet the above requirements. For online orders, refunds will be made to the same payment method used for the original purchase.
Returns typically take no more than five days to process. Your refund should appear on your credit card statement within one to two billing periods, depending on the date of return.
Important note: Our shipping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment and appropriate processing of your return. We are happy to clarify any of these steps – just call us at 866-288-9222 or email us.
It is important to package your return carefully. Returned merchandise must be received with the sales receipt and all original packaging and enclosures.
We will send you a shipping label via email for the items being returned. Simply call UPS for pickup, or drop off your package at a UPS location.
We offer complimentary ring sizing as part of your purchase. Some rings, due to their design, cannot be resized and must be special ordered or sent to the designer for sizing. To place a special order, please note your ring size in the Comments section at checkout. We will contact you to confirm the timing and price.