FREE DOMESTIC GROUND SHIPPING & RETURNS

Customer Care

In-Store Shopping

Walk-ins are welcome, however appointments are recommended on Saturdays, our busiest day. Request an appointment for Saturday — or any time you want more personalized attention use the webchat below or call 212.964.7592.

If using a rideshare app, please be aware that Uber and Lyft may automatically route to our previous location on Trinity Place – we kindly ask that you confirm the address at 93 Reade St. when calling a ride.

 

    Virtual Appointments

    For a convenient alternative to an in-store visit, schedule a Virtual Appointment. We make it easy to shop with one-on-one service on Zoom, FaceTime, phone — whatever you prefer. Our staff can help with engagement ring shopping, choosing a gift, or basically any jewelry question. Request an appointment In a hurry? Please use the live chat on this page to get the speediest response. As always, please contact our concierge with questions. We'd love to stay in touch!

    Lifetime Jewelry Care

    Greenwich St. Jewelers has decades of experience caring for the appearance and craftsmanship of our jewelry, and we are dedicated to keeping your jewels in top condition. For the lifetime of your purchase, we provide the following professional cleaning and general repairs:

    • One-time free ring resizing, up or down 2 sizes from stock ring size
    • Professional cleaning and polishing
    • Ultrasonic and steam cleaning for hard gemstones
    • Gentle cleaning by hand for soft or porous gemstones
    • Metal oxidation removed
    • Worn rhodium plating reapplied

    Our Warranty

    Your fine jewelry is always protected against manufacturer’s defects for up to 12 months from the date of purchase. The warranty does not extend to normal wear and tear on your jewelry. In some cases, an item must be sent to the designer for repair or resizing. The designer’s charges are not covered by our Lifetime Jewelry Care, but you can review and approve all repair and shipping costs before work begins. Repairs are also subject to the designer’s schedule. This warranty is void if your jewelry is repaired or otherwise altered by another service provider.

    G.St Lifetime Engagement Ring Care

    We take special pride in helping couples find the perfect ring and understand that this piece of jewelry is a part of your forever story. When you purchase a complete engagement ring from Greenwich St. Jewelers we offer you Lifetime Engagement Ring Care. A “complete” ring is one where both the center gem and the ring setting are purchased from G.St.

    This extends the services offered under our Lifetime Jewelry Care to include:

    Professional cleaning and polishing

    • Hard stones such as diamonds and sapphires receive ultrasonic and steam cleaning
    • Soft or porous gemstones, including emeralds and pearls, are gently cleaned by hand
    • Metal oxidation removal

    Additional general repairs

    • Loose gemstones are tightened
    • Prongs are re-tipped or smoothed
    • Lost finishes are reapplied to the best of our ability; this includes brushed, florentine, hammered, polished and satin finishes
    • Worn rhodium plating is reapplied to white gold rings
    • Rings may be resized up to 2 sizes, and/or sizing assistants can be added. One resizing is covered by our Lifetime Care*.

    Additional charges may apply for these services:

    • Restoring worn metalwork, such as milgrain and engraving
    • Prong or shank replacement
    • Filling cracks or breaks in the metal
    • Reshaping out-of-shape rings
    • Any additional repairs not listed here

    Please note that all repairs and alterations to your G.St rings must be completed by our store. External service or alterations will void the warranty on our jewelry.

    *In some cases, we must send a piece to its designer for repair or resizing. The designer’s charges are not covered by our Lifetime Engagement Ring Care, but you can review and approve all repair and shipping costs before work begins. Repairs are also subject to the designer’s schedule.

    We recommend bringing your engagement ring in for your complimentary Lifetime Engagement Ring Service annually to keep it in the best possible condition. And we strongly advise obtaining an insurance policy to protect the value of your jewelry.

    Diamond loss

    If a diamond of up to 0.25 carats is lost from its original setting during normal wear, we will replace it. This service applies only to diamonds. And because all gemstones, even diamonds, can crack, break or chip, these situations are not covered.

    Appraisal services

    When you purchase a complete engagement ring or wedding band, we will furnish a complimentary insurance value appraisal conducted by our GIA-certified gemologist. There is a charge to appraise rings set with gemstones you provide.

    We recommend updating your appraisals at least every three years. We will need your ring physically in the store, and usually can complete your complimentary revised appraisal in 7-10 business days.

    Online G.St Ceremony Engagement Ring Purchases

    We want you to be truly delighted with your purchase — our 40+ year reputation is built on trust. But we know that buying a diamond engagement ring online can be intimidating, and we want you to feel secure — and most of all, to love your ring.

    When we receive your order for a setting and diamond, we'll have one of our GIA Graduate Gemologists re-review the diamond you've chosen to be sure it's exactly right for your setting. We will contact you right away if we feel you should consider a different diamond option. All Create Your Ring orders are made to order and considered final sale.

    Online Engagement Ring & Wedding Band Purchases

    The prices listed on the website for in-stock, pre-set engagement rings and wedding rings are quoted for the price up to the in-stock size. The pricing is susceptible to change if larger than the in stock size is requested. Please connect with a sales associate for a quote beyond the in stock size.

      Shipping

      Valentine's Day Shipping Deadlines:

      Free Ground Shipping Cut Off: Feb 7 3PM EST

      Free Express Shipping Cut Off: Feb 12 3PM EST

      Same-Day shopping + NYC Courier Available: Feb 13 &14 when ordered before 12PM EST

      STANDARD SHIPPING:

      U.S. Ground shipping & returns are complimentary

      • FedEx 2-Day: $30
      • FedEx Overnight: $40
      • Same-Day Manhattan Courier: $30. Must be ordered by 3PM ET. 
      • Orders for overnight delivery must be submitted by 3pm ET, Tuesday through Friday
      • Any order placed after 3pm ET Friday will be shipped the following Tuesday
      • Signature is required on delivery for all orders. 
      • Shipments to Alaska and Hawaii are shipped UPS 2-Day
      • Sorry, we are unable to ship to a PO Box address

      Same-Day Manhattan Courier $30

      Within Manhattan, we’re pleased to offer same-day messenger service Monday through Friday (excluding major holidays). Place your order by 3pm for same-day delivery; orders placed after 3pm will be delivered the next possible day.

      Your order is prepared in our luxurious packaging and then placed into a box for transport. Please contact us to confirm your delivery time.

        Availability

        Most of our styles are available for immediate shipment, but some items or ring sizes may be unavailable. In these situations, we will contact you to determine if you’d prefer to special order the item or cancel your order. Special orders are final sale and not eligible for return or exchange. Pricing may change for special ordered items and you be notified prior to your order being placed. Greenwich St. Jewelers reserves the right to cancel any online order. In this event, all funds will be refunded to the purchaser. 

        *Items that appear on the website with a $0.00 are not currently available to purchase online and we reserve the right to cancel any orders placed. We are happy to let you know the price and availability of the item, if you are interested in purchasing. Please contact support@greenwichstjewelers.com.

        Excluded Designers and products from discount promotions:

        Eva Fehren, Tabayer, Robert Procop, Marla Aaron, Single Stone, Diamonds Do Good, The Hummingbird Effect by Surya and the Moon, The Nipple Collection by Lorraine West, TENTHOUSANDTHINGS Pride Chiclet, All Engagement rings, Pre-Set engagement rings, Engagement Ring Settings, Customize Your Ring, Wedding Bands, Loose Diamonds, Create Your Ring, Gift Cards

         

        International Orders

        We have partnered with a trusted third-party company to fulfill orders for our International customers. Choose the "International Checkout" option at checkout. You may pay by international credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. We ship worldwide.

        Returns & Exchanges

        We want you to be delighted with your Greenwich St. Jewelers purchase. Return domestic shipping is complimentary, return eligibility details are below.

        Returns may be made within 10 days of receipt of your purchase. Returns of online engagement ring purchases get special consideration, see below.

        Starting November 21, 2023 we are offering extended holiday returns through January 10th 2024.

        Returned merchandise must be in original, new condition. Please be aware that sale items, exchanged items, custom orders, special orders and altered or sized items are final sales and may not be returned or exchanged. Rings that are resized are final sale.

        How to return an in-store purchase

        Items purchased in NYC our store must be returned there. If you can't visit the store, get in touch and we'll see how to best facilitate your return.

        To be eligible for return, your purchase:

        • Must be in new, unused condition, in its original packaging
        • May not be engraved, altered, or resized

        How to return an online purchase

        To be eligible for return, your purchase must be in new, unused condition, in its original packaging, and may not be engraved, altered, or resized

        Please call or email us and  we will email you a return shipping label. Call FedEx for pickup, or drop off your package at a FedEx location.

        We'll review your return once we receive it, and once we have accepted it for return, we will process your refund or exchange as quickly as possible — usually within a few business days. Your refund should appear on your credit card statement in one to two billing periods.

        Important note: Our shipping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment and appropriate processing of your return. We are happy to clarify any of these steps – just call us at 212.964.7592 or email us.

        Engagement Ring Returns

        Engagement rings that are not made to order, sized, or altered are eligible for 10-day returns.

        Made-to-order, custom-made, or sized engagement ring purchases are final sale and may not be returned or exchanged. Deposits made on cancelled special orders are non-refundable. 

        Packaging & shipping your return

        Please get in touch with us before you ship anything back so we can create a shipping label with the correct insurance amount. Package your return carefully, and include the sales receipt, all original packaging and enclosures.

        Affirm Financing

        We want to help make your purchase possible. With our financing, you can get your jewelry right away and simply pay over time.

        We offer 3, 6, or 12-month financing options with Affirm.

        For example: on a $700 purchase, you may pay $63.18 for 12 months with a 15% APR. 

        To find out if you qualify and to determine your financing rate, select the Pay with Affirm option during checkout. You'll be asked to provide some basic information and you'll see instantly if you're approved. 

        Your rate will be [Insert your applicable APR financing offer (e.g 0% APR or 10-36% APR)] based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders.

        Options depend on your purchase amount, and a down payment may be required.

        There are no hidden fees, so the estimated cost is exactly what you'll pay. Please call or email us for more details or if you have questions.

         

        Ring sizing

        We offer complimentary ring resizing (not applicable to wedding bands). Some rings, however, cannot be resized by us and must be special ordered or sent to the designer. We'll let you know as soon as possible if there will be a delay in your order.

        1. Please remember to give the ring size in the Comments section at checkout

        2. All sized items and special orders are final sale.

        3. Please allow 5 business days for an item to be sized.

        4. Ring sizing more than 2 sizes up or down from the stock ring size may incur additional charges or require a special order.

        5. To guarantee accurate sizing, please get in touch and we'll mail you a ring sizer, or you can download our printable ring sizer here.

          Sales Tax

          In accordance with state law, we are required to charge sales tax to purchasers in New York, Pennsylvania, and Connecticut.

          Credit Cards

          We welcome these cards: American Express, MasterCard, Visa, and Discover.

          Accessibly App Accessibility Statement

          Accessibly App is committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines, and to make the browsing experience better for everyone.

          Conformance status

          The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App is following the best guidelines and is partially conformant with WCAG 2.1 level AA.

          Technical information

          Accessibly App is an app supported in Shopify and Wordpress environments. The app relies on the following technologies:

          • HTML
          • CSS
          • JavaScript
          • NodeJS
          • MongoDB

          Accessibly App features

          When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for better website experience:

          Zoom | WCAG 2.1 / 1.4.4

          This feature enables users to enhance the size of the text to up to three times the original text for better text readability.

          Bigger cursor

          Makes the cursor bigger and more prominent. Increases the size for better site browsing.

          Invert colors

          Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better.

          Tweak Contrast | WCAG 2.1 / 1.4.6

          This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.

          Tweak Brightness | WCAG 2.1 / 1.4.6

          This feature lets users update the brightness on the site. The content can either be made brighter or darker.

          Grayscale | WCAG 2.1 / 1.4.6

          Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.

          Reading Line

          Add a supportive reading line to the site.

          Readable fonts

          Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.

          Alt Text and Images

          Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. In the event that you haven't manually written these image descriptions yourself, this greatly helps people with visual impairment browse your site.

          Tooltips | WCAG 2.1 / 2.5.3

          Add labels to images that contain a written description of the image.

          Highlight links

          Highlight links to make them more prominent.

          Hide images

          Hide images on the site. This provides better site readability for people with visual impairment.

          Read page

          A feature that allows a voice to read the text on your site out loud to visitors.

          Notes & Feedback

          We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors. If you experience any issues with the Accessibly App provided service, however, please email hello@accessiblyapp.com. We respond within 3 business days.

          We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners. You may also want to address your concerns directly to these third parties.