IN NYC AND WANT TO SHOP IN-STORE? BOOK AN APPOINTMENT FOR A PERSONAL STYLING SESSION!

COMPLIMENTARY U.S. GROUND SHIPPING ON ALL ORDERS

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QUESTIONS?

FAQs

Purchases

Will I be charged sales tax?

If your order is shipped to an address in New York State, New Jersey, Connecticut or Pennsylvania you will be charged the appropriate sales tax. No sales tax is collected for orders shipped to other addresses.

Can I buy from you if I live outside the US?

Yes. For more information about international orders, please visit our Customer Care page.

Which payment methods do you accept?

We accept VISA, Mastercard, Discover, Amex and Paypal for online purchases. For purchases in our store only, we also accept cash and bank checks.

How do I enter a promotional code?

When you check out, look for the box to enter your code, it's in the checkout area after the "My Shopping Bag" page.

How do I check the status of my order?

You can check the status of your order if you've registered with us.  Just log in, and your order information will be available. If you checked out as a guest, please give us a call during business hours.

Will my wish list be available in the store as well as online?

Yes. When you submit your wishlist, we upload it online and make it available in our store as well.

Engagement Rings

I would like to begin learn more about creating an engagement ring, how should I get started?

If you’re local, we recommend setting up an appointment with one of our jewelry specialists to explore your options. But just about anything we can do for you in person, our jewelry specialists can help you with by phone or virtually. You can book an appointment here . You may also web chat, Email us or call us at 866.288.9222 and one of our team members can answer any questions.

You can also create your ring through our Customize Your Ring builder. Here you can explore all of our G.St Ceremony ring styles, centerstone shape options, metal colors and diamonds. Click Here

Interested in how we curate our diamonds, learn more here..

Do I need to make an appointment to look at engagement rings?

We highly recommend making an appointment for engagement rings this way when you arrive you have a full 45 mintues to meet with an Engagement Ring Specialists. Book an appointment

Which of your rings are customizable?

All of our GSt Ceremony Engagement Rings are customizable.

In our Engagement Ring galleries, look for the “Customizable” filter on the left side of the screen. You can also hover over “CUSTOM DESIGN” in our site menu and click on “Customize Your Ring” to enter the Customize Experience directly. 

Do you have diamonds in stock that I can see today?

Of course. We maintain an extensive diamond inventory of lab and natural diamonds and also specialize in personally sourcing diamonds to fit your specific requirements.

Where do you make your engagement rings?

Our GSt Ceremony rings are made in NYC by skilled craftspeople to the highest standards. Please allow 6 weeks for your custom ring to arrive.

What metals do your rings come in?

Our GSt Ceremony rings can be made in 14k white or yellow gold, 18k white, yellow or rose gold and platinum.

Rings by our other designers primarily come in 18k or platinum.

Are all of your metals recycled?

Our GSt Ceremony rings made in gold use 100% SCS Certified recycled gold.

What is recycled gold? Is it the same quality?

Recycled gold is reclaimed from post-consumer sources and re-refined. It is the exact same quality as newly mined gold...just much better for the environment.

Are your white gold rings rhodium-plated?

Yes, our GSt Ceremony rings are plated with rhodium unless you request otherwise. Non-plated white gold has a slight, warm tint to the color becuase it contains yellow gold in its composition. Rhodium plating gives the white gold ring is bright, white look.

Will my rhodium plating wear off?

Yes, with wear the plating will begin to fade and expose the natural color of the white gold. But don't worry! Our GSt Lifetime care covers polishing and re-plating your ring.

Does your gold contain nickel?

Yes, if you have an allergy to nickel, we only recommend platinum.

What about non-GSt Ceremony rings?

We partner with a select few designers to offer a wide selection of engagement rings and wedding bands. Each of our designers meet our quality and sustainability standards.

I have my own diamond, can I still purchase a ring setting for it?

We’d be happy to help you find a beautiful setting for your diamond. Web chat, Email us or call us at 866.288.9222 and we will pair you with one of our personal shoppers.

You can also book an appointment here.

Do you accept returns or exchanges?

Made-to-order, custom-made, or sized engagement ring purchases are final sale and may not be returned or exchanged. Deposits made on canceled special orders are non-refundable.

Do you provide resizing?

We offer one complimentary ring resizing (not applicable to eternity wedding bands) of your engagement ring. Some rings, however, cannot be resized by us and must be special ordered or sent to the designer. We'll let you know as soon as possible if there will be a delay in your order.

  1. Please allow 5 business days for an item to be sized.
  2. Ring sizing more than 2 sizes up or down from the stock ring size may incur additional charges.
  3. To guarantee accurate sizing, please get in touch and we'll mail you a ring sizer, or visit us to work with a Jewelry Specialist.

Repairs and Restoration

Do you provide quotes over the phone?

No. Because we must physically inspect your item to determine the extent of the repair, the price and turn-around time, quotes by phone are not possible. Please visit our store to work with one of our jewelry specialists. Appointments for quotes are not necessary.

How long will my repair take?

The time it takes to repair a piece of jewelry depends, of course, on the complexity of the repair. Most repairs take 7 – 10 business days, but in many situations we can offer an express repair service that reduces this time to just 48 hours. Once we have seen your jewelry in person, we’ll offer an estimate on both the timing and cost.

Services

Can you create custom pieces, or make small changes to existing pieces?

Yes. See the Custom Design section, or email us for more information.

What if I need to get a ring resized?

We’d be happy to, if possible. We can adjust a stock ring to the size you need, which adds approximately 48 hours to order processing. However, some of our rings have intricate designs that make resizing impossible. To inquire about a specific item or to confirm sizing options, email us or call 866.288.9222. Please note that resizing a stock ring renders it a final sale item, making it ineligible for return or exchange.

What services are available for my jewelry after I purchase it?

GSt. offers after care for all purchased pieces, including free cleaning, polishing and check/tightening stones. We also offer one complimentary resizing within one year of purchasing a ring. Please read more about lifetime services we offer for our engagement rings here.

I live out of state, how do I return a ring to you for Lifetime Jewelry Care?

Email us if you need to ship an item to us for after-care so we can calculate shipping charges and give further assistance.

Do you have trained gemologists on staff?

Yes, we have GIA Graduate Gemologists on staff to answer any questions.

Can I get a piece of jewelry engraved?

Yes we offer both hand and machine engraving where allowed by the design. If you decide to engrave an item, please leave the notes in the comment box on checkout. One of our Jewelry Specialists will contact you with timing and pricing details.

Gifts

Is gift wrapping available?

Yes. Our gift wrapping is complimentary. Just click the "gift wrap" box at checkout

What if I need help choosing a gift?

We want you to find the perfect piece for your occasion. A jewelry specialist will work with you in our store, or if you’re shopping online or by phone we’ll assign a personal shopper to assist you.

Bespoke Design

Where does pricing start for custom design?

Custom design is affordable and can fit most any budget. The design fee starts at $1,100 plus the price of the materials, gemstones and labor. A simple custom project generally starts in the range of $2,200-$2,500  and will vary depending on the detail and complexity of the design and the price of gold.

Where does pricing start for jewelry restyling?

Simple projects start around $450, like removing a gemstone from a ring and placing it in a necklace. Many factors are at play — how many stones we're working with, whether you'd like to put the value of the metal into your new piece, how elaborate or simple the finished design will be, etc. We'll spell it all out for you in complete transparency.

How long does it take?

The average timeframe is usually 6 -8 weeks from initial consultation to delivery of your finished design.

What if I don't like it?

With over 40 years creating one-of-a-kind jewels for our customers, we’ve developed a proven step-by-step process for custom design and jewelry restyling. We make sure that you see and approve your design every step of the way. There are no surprises… and never any regrets!

Can you work with an heirloom or my own diamond or gemstone?

Absolutely! Bring us loose diamonds, gemstones, or an existing piece of jewelry you no longer love. We'll create something new and one-of-a-kind with the elements you want to preserve. We can also put the value of the precious metal in your old piece towards your new creation.

What's the difference between custom design and jewelry restyling?

Jewelry restyling means you bring us or send in your old or out of date jewelry, and we use those assets to design something new — say, diamonds or gemstones from a ring you don't love, and potentially the value of the precious metal in that piece.

Custom design means we start completely from scratch, with no contribution from you of jewelry or stones.

In any case, you'll have design input, many opportunities to approve the progress of the piece, and a fantastic one-of-a-kind jewel at the end of the process.

What kinds of jewelry do you design?

We design rings, bracelets, earrings, and necklaces. Unlike some jewelry brands that have a specific design aesthetic, we can make a custom piece that's all you — we've designed jewelry based on a customer's favorite tattoo. If we can dream it, we can most likely make it.

Can you find a diamond or gemstone for me?

Co-owner Christina, is a certified gemologist with years of experience sourcing stones. Combining her expertise with your vision, she’ll find the stone that suits you best. You can be sure that our stones are always responsibly sourced, conflict-free and mined in accordance with the Kimberley Process.

Can I see examples of your work?

Of course! Click here to see custom design, and here to see restyling projects

Can we use my old gold or platinum jewelry to create the new piece?

While we can’t place the actual metal in your new design, we can apply the recycled value of the metal towards the cost of your project. That value is based on the current market value of silver, gold, or platinum.

How is this different from “Create Your Ring?"

When we say “custom”, we mean it. Our craftsmen work on an individual basis to determine the best way to achieve your design. This isn’t a template, or a pre-existing design that we customize with metal color and a diamond. For custom jewelry as well as jewelry restyling, we take your concept and create something that’s "from scratch," and completely one-of-a-kind.

Can we do this virtually?

Yes. We’ve worked virtually with clients all over the world! We’ll start with a brief questionnaire and then do a video presentation by whatever means you prefer - Zoom, FaceTime, or Skype. Best of all, there’s no difference in cost or timing.

How should I prepare for my appointment?

Before our first consultation, we’ll send you a brief questionnaire, which will help us learn about your personal taste and how you’ll be wearing your custom design or restyling. We also encourage you to bring in whatever inspires you – your grandmother’s wedding album, your favorite celebrity Instagram, even a sketch you drew on a napkin!

Customer Care

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