Customer Care | Greenwich Jewelers

Customer Care

 

Your Greenwich Jewelers purchase should last a lifetime. Which is precisely why we put our promise of quality behind every design we sell. For wedding or engagement rings, we offer a gratis lifetime servicing, as well as a chance to bring your rings in once a year to have them professionally cleaned and polished, to have the stones and settings checked and tightened, or to have it refinished if necessary. We'll even replace a stone up to .25 carats should it come loose (note: A stone replacement only applies in-between annual ring ""check-ups;"" if a ring has not been serviced in more than one year, this promise cannot be applied).

 

Other service details you should know about:

 

Availability

Most items are available for immediate delivery. However, due to our unique selection and high demand, some items may be temporarily unavailable. If this is the case, you will be notified via the e-mail you provide that your item will be special ordered. An estimated delivery date will be given and your order will be processed upon your confirmation or in 24 hours if we do not receive notice of cancellation.

 

Timing

Please allow two business days for processing. You should receive your Fedex package within 2-3 days of processing (depending on chosen ship method).

 

Taxes

NY residents are subject to an 8.875% sales tax.

 

Credit Cards

Greenwich Jewelers accepts the following credit cards:

American Express

Mastercard

Visa

 

Financing Available

 

Returns and Exchanges

 

30-Day Return Policy for on-line purchases from this Site

 

We hope you are delighted with your Greenwich Jewelers purchase. If for any reason you wish to return your purchase from this Site, we will accept merchandise in its original condition, within 30 days of the date of delivery.

 

Returns received outside the above time frames are accepted at Greenwich Jewelers discretion and may only be processed as a store credit. Sale items, exchanged items and sized items are final sales and may not be returned or exchanged.

 

Returns to Store of on-line purchases from this Site

 

Merchandise purchased from this Site may be returned in person to our store located at 64 Trinity Place, New York, NY.

 

Returns to Sales Support of on-line purchases from this Site

 

On-line purchases returned to Sales Support in our corporate office in New York will be eligible for a refund or merchandise credit. Returns must be shipped for processing to:

 

Greenwich Jewelers

64 Trinity Place

New York, NY 10006

Attention: Sales Support

 

Our Return Procedure for on-line purchases from this Site

 

Once we receive your returned merchandise and it is accepted for return, your refund or new item will be processed within a few business days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that merchandise showing signs of wear or those that have been altered, resized, or damaged in any way will not be accepted for return. Engraved merchandise may not be returned. Returns without a Return Authorization Form or merchandise that is improperly packaged will not be accepted for return.

 

How to Prepare a Return for on-line purchases from this Site

 

Your Return Authorization Form

Please call 212-964-7592 or e-mail salessupport@greenwichjewelers.com to obtain a Return Authorization Form. If the merchandise is acceptable for return in accordance with this policy, a Return Authorization Form will be emailed to you.

 

Package Your Return for on-line purchases from this Site

 

The merchandise returned must be received in saleable condition with the Return Authorization Form, copies of any email instructions received from Sales Support, appropriate sales invoice and all original packaging and enclosures.

 

Shipping Your Package for on-line purchases from this Site

 

We recommend shipping merchandise for return via Federal Express for tracking purposes. We also recommend that you request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.

 

These instructions must be followed exactly; failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at 212-964-7592 or e-mail salessupport@greenwichjewelers.com.

 

Ring Sizing

Greenwich Jewelers offers one complimentary ring sizing with your purchase. Please note that all sized items are final sale and Greenwich Jewelers is not responsible for an accurate size if it is not taken by us in the store. Please allow 5 business days for an item to be sized. PLEASE NOTE THE RING SIZE IN THE COMMENTS SECTION AT CHECKOUT.

Some rings are not able to be sized by us but may be special ordered from the designer, or returned to the designer for sizing.  If you would like to place a special order, simply write your ring size in the comments section at checkout.  A representative from our team will get in contact with you about the timing and to confirm the price.  Please note that price is subject to change as size changes and ALL special orders or sized items are final sale and not eligible for return.

 

Shipping

 

Standard orders are processed the next business day (Monday through Friday, not including holidays), pending credit card authorization and verification.

 

Ground: Free for orders over $150; $10 otherwise

$15 Fed Ex Third Business Day

$25 Fed Ex 2-Day

$30 Fed Ex Overnight

 

For overnight delivery, orders must be submitted Monday through Friday by 12PM ET. Overnight delivery orders placed on Thursday after 12PM ET through Friday 12PM ET will arrive on Monday. Overnight delivery orders placed on Friday after 11AM ET and over the weekend will arrive on Tuesday. We do not offer overnight delivery to Alaska, Hawaii. Shipments to Alaska and Hawaii are shipped UPS 2 day. We do not ship to international or PO addresses.

 

Shipping charges are non-refundable. Greenwich Jewelers cannot be responsible for return merchandise prior to our receipt. We therefore suggest that you insure all parcels. Refunds generally appear on your credit card statement in one to two billing periods. Since all our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase.